Upgrading legacy plans to Zendesk Suite

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2 Comments

  • AMIE

    If I upgrade my account from a legacy plan to one of the Suite options, should I expect that this will create a new instance and I'll lose all of my ticket history? This is what I was told by an AE, but I see no mention of that in this article.

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Amie
    This would not be the case in most situations. Contact Zendesk Customer Support to discuss your particular account. 

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