Upgrading legacy plans to Zendesk Suite

Return to top


  • Amie

    If I upgrade my account from a legacy plan to one of the Suite options, should I expect that this will create a new instance and I'll lose all of my ticket history? This is what I was told by an AE, but I see no mention of that in this article.

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Amie
    This would not be the case in most situations. Contact Zendesk Customer Support to discuss your particular account. 


Please sign in to leave a comment.

Powered by Zendesk