Using Guide themes from the Zendesk Marketplace

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  • Shanita Thompson

    What if you are a government entity with no credit card to Purchase? Is there a way this can be invoiced?

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Shanita Thompson

    Unfortunately, there is no way to purchase a theme from the Zendesk marketplace without a payment or credit card however you can try and contact the theme developer and hear if you can purchase the theme directly from them.

    You will then get a Zip file from them that you can upload to your help center provided you are on any other plan than Guide Lite or Suite Team.

    You can find each developer's contact information on the theme's page in the marketplace.

  • Courtney O'Connor

    How do you get an invoice for your theme purchase?

  • Boni Sanchez

    Is there anyone here who gets an invoice for the theme purchase? 

  • Will Smith

    Boni Sanchez Courtney O'Connor Did either of you have any luck getting an invoice? I'm in the same boat.

  • Christine Diego
    Zendesk Customer Care

    Hi Boni Sanchez and Will Smith,

    For invoice or any billing-related issues, you can contact the theme's developer.


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