Removing or replacing a team member

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  • LFX Team

    Llevo desde 23 de junio de 2021 13:55 tratando de que me cancelen 2 agentes que no utilizo, no hay respuesta solo que siguen revisando, no se dejen estafar no contraten, 

  • Sagi Welzman

    Hey @... 
    I do not seem to have this in my admin side bar 
    Is this gradually rolling out ?  

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @...

    Yes, you got it, it's a gradual rollout. It started yesterday and should take about a week. 

    In the meantime, you can do either of the following:

    • Search for the user and open their profile.
    • In Support, click the Admin icon, then select Manage > People to find the user on the People page and open their profile. 

    Hope that helps! 

  • Charles Yaako

    Is it possible to move the closed tickets of an agent that has left to another agent just  to keep Assignee tickets stats in our monthly reporting, or do we have to downgrade the Agent to end user and suspend account to keep the ticket stats


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