I can't reassign a ticket

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  • Lerato Seboko

    Good day,

    We seem to be having the same issue but when check events it shows that the ticket was reassigned by the playlist and there are no triggers on the playlist. 

  • Brett Bowser
    Zendesk Community Manager

    Hey Lerato,

    I see you chatted in regarding this issue and were going to follow up with your Outlook team regarding the forwarding rules set up on your account.

    Let us know if there's anything else we can help with!

  • Lauren

    Hi, I would like to deactivate an agent, but they have thousands of tickets associated with their profile, and for the bulk reassignment, i can only select up to 30 at a time. can you show me how to select ALL?


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Lauren,

    The maximum number of tickets you can update at one time is 100 tickets. You cannot bulk update closed tickets. You can bulk update most of the same properties as an individual ticket, including ticket status, fields, subject, and comments.
    I hope that answers your question. Thank you!

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