I can't reassign a ticket

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  • Lerato Seboko

    Good day,

    We seem to be having the same issue but when check events it shows that the ticket was reassigned by the playlist and there are no triggers on the playlist. 

  • Brett Bowser
    Zendesk Community Manager

    Hey Lerato,

    I see you chatted in regarding this issue and were going to follow up with your Outlook team regarding the forwarding rules set up on your account.

    Let us know if there's anything else we can help with!


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