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Explore recipe: Reporting on CSAT and one-touch tickets



Edited Dec 16, 2024


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4 comments

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Devan La Spisa

Zendesk Community Manager

Hello @...,

Adjusting this recipe as you described is currently not possible since CSAT data is not pulled into the SLA data set at this time. The only workaround I would suggest would be to utilize a trigger to apply a tag based on breached or achieved SLA status.

We are looking into combined datasets for our future roadmap on Explore, but we have no timetables to announce. I would recommend sharing your use case in our product feedback forum to aid in future developments. 

Best regards.

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Thanks @.... Will do

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Hi, 

Can we clarify why we do not seem to have “Agent replies distribution” ?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi GoGet Support !

I went ahead & created a ticket on your behalf to look into that further. Please keep an eye out for our update

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