Using calls and text in Sell Voice

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  • David er


    I would like to start using VOICE

    However my Question is,

    Can Transfer a LIVE call to another Agent who is also on VOICE> 

    Can We Transfer the Call to another phone that's not within Zendesk

  • Katie Dougherty
    Zendesk Digital Resources Team

    Hi @...,

    If you are interested in Sell's Voice feature, the best place to start is with the article: Enabling Sell Voice!

    To answer your question, the Voice feature cannot transfer live calls, but you can set up a transfer number to transfer missed calls to another number (and even a number outside of Zendesk). 

    You can post any feedback on Sell's Voice feature in the Zendesk Sell Community Feedback section!

  • Gena De Forest

    I want  to talk to some one. You have now my cell number now.

    No texting

    Thank you,



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