Question
What is the difference between labels and tags?
Answer
Tags are words or combinations of words that you can use to add more context to Support tickets or chats. You may also apply tags to users and organizations for tracking purposes, or to manage business rules for specific sets of users. For more information on potential usage of tags in Support, see the article: Using tags.
Labels are words or combinations of words you can utilize on Guide articles to improve the search experience of articles. Labels are indexed for search with a little less weight than the article title, but multiple labels with similar words can outweigh the title and body of the article, so use labels carefully to balance your search results. For instructions on how to add labels to your articles, see the article: Using labels on your help center articles.
3 comments
Robyn
Can you use labels on community posts?
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Christine Diego
Salut Jeremie,
Les balises sont principalement utilisées pour les tickets, les utilisateurs et les organisations. Tandis que les étiquettes sont utilisées pour les articles du centre d'aide qui peuvent influencer les résultats de recherche.
0
Jeremie Descoubes
Je ne comprends pas la différence entre marqueurs et libellés.
0
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