How does Zendesk send email notifications?

Return to top

3 Comments

  • Liz

    Hi,

    I'm not sure if this is possible. I have pending tickets. I would like to automatically mark these as solved after 7 days if there is no response from the customer. I can do that. I would like to add an automatic response to the customer that we are closing the ticket. Is that possible? 

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Liz, yes that's certainly possible. In fact, we have a similar process here, which you can learn about here: Zendesk on Zendesk: Bump Bump Solve
    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Drew, 
     
    You can edit your triggers from the Admin Center as mentioned here: Managing Triggers
     
    The trigger you're looking for is Notify requester of received request.
     
    I hope this helps!
    0

Please sign in to leave a comment.

Powered by Zendesk