Question
Why am I unable to send files in WhatsApp Messaging?
Answer
In Zendesk, file attachments have limitations for both customers and agents. To send and receive, the file types must be supported by both parties. For more information about the limitations, see this article: Working with attachments.
For Whatsapp-supported content files, see this article: WhatsApp Business API.
Note: You can restrict specific types of attachments with the Allowed file types feature. For more information, see this article: Enabling attachments in tickets.