How can I remove the Follow button on my help center articles?

Question

I don't want my users to be able to follow articles on my help center. How can I remove the subscription or subscribe button that displays on my articles?

Answer

To accomplish this:

1. Go to Knowledge admin > in the sidebar, click the Customize design icon
   
2. Below Live theme, click Customize
3. Unfold the the Article page elements, and uncheck the Follow settings 
   
4. From that same menu, unfold the Section page elements, and the Community post elements, and uncheck any of the Follow settings
5. Click Publish to publish your changes

For more information, see the article: Hiding and showing elements in your Copenhagen standard theme.

To completely remove the subscribe helper from your help center, or if you do not use the Copenhagen theme, you can remove the script within the code of article pages.

1. Within the Help Center, select Knowledge admin > Customize design
2. On your live theme, select View theme
3. Click the options menu (), and select Edit code
4. From the templates, select article_page.hbs
5. Copy and save the original code in a notepad

6. Identify the subscribe helper and remove its reference as well as any associated wrapper, which could be:

           {{#if settings.show_follow_article}}
             <div class="article-subscribe">{{subscribe}}</div>
           {{/if}}

7. Verify the result before you Publish changes

Note: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Ask your theme creator for support.