How was that ticket created?

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2 Comments

  • Gavin・ギャビン

    We don't have any custom apps creating tickets, and yet we see "via system" on many tickets.  What could be causing this?  I've submitted a support ticket, but surely we're not the only ones experiencing this.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Gavin,
     
    It looks like one of our Customer Care agents followed up with you to gather more information. They'll continue working with you there to get your questions answered. 
     
    Thanks!
    0

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