About the Zendesk for Microsoft Teams integration

With the Zendesk for Microsoft Teams integration, you can do the following:

What's my plan?

All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus

Support

Team, Professional, or Enterprise

This article is for Customer Service Suite accounts. If you want to install the Microsoft Teams integration for an Employee Service Suite account, see Installing the Microsoft Teams for Zendesk Support integration for employee service.

With the Zendesk for Microsoft Teams integration, you can do the following:

• Create, view, and update Support tickets and keep up to date with any changes within Teams.

• Add internal notes and public replies to tickets within Teams.

• Get notifications on tickets based on status, priority, type, and updates within any Team channel or DM.

• Answer commonly asked questions with article recommendations in Microsoft Teams.

• See all open and closed personal tickets in a single list view within Microsoft Teams.

• Import Zendesk ticket views as tabs into a single Microsoft Teams workspace to list tickets by different criteria (Zendesk agents only).

To install the integration, see Installation Guide: Setting up the Zendesk for Teams App.

To learn how to use the integration, see User Guide: Zendesk for Microsoft Teams app.