With the Zendesk for Microsoft Teams integration, you can do the following:
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Create, view, and update Support tickets and keep up to date with any changes within Teams.
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Add internal notes and public replies to tickets within Teams.
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Get notifications on tickets based on status, priority, type, and updates within any Team channel or DM.
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Answer commonly asked questions with article recommendations in Microsoft Teams.
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See all open and closed personal tickets in a single list view within Microsoft Teams.
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Import Zendesk ticket views as tabs into a single Microsoft Teams workspace to list tickets by different criteria (Zendesk agents only).
To install the integration, see Installation Guide: Setting up the Zendesk for Teams App. If you have an earlier version of the Teams integration, you must delete the earlier version (see Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration).
To learn how to use the integration, see User Guide: Zendesk for Microsoft Teams app.