This report provides a quick way to see your end users' last login timestamp over the last 30 days.
This article includes the following topics:
What you'll need
Skill level: Beginner
Time required: 10 mins
- Zendesk Explore Professional or Enterprise
- Editor or Admin permissions (see Giving agents access to Explore)
- Ticket and agent data in Zendesk Support
Creating the report
- In Zendesk Explore, click the reports (
) icon.
- In the Reports library, click New report.
- On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.
- In the Metrics section, click Add.
-
From the list of metrics, choose Users and organizations > End-users, then click Apply.
- In the Rows section, click Add and select:
- Time - Requester last sign-in > Requester sign-in - Timestamp
-
Requester/user > Requester name
-
Filter the Requester sign-in - Timestamp attribute to a 30-day window by clicking on it and selecting Edit date ranges.
-
Choose Advanced and set the date range to 30 days in the past, then select Apply.
- Click the New report title text and replace it with a title of your own.
- Finally, click Save.
1 comment
Jhe
Hi ZD Team, is there someone who i can reach out to privately? i wanted to clarify somethings about the reports we extract direct at zendesk
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