Why aren't all my custom fields appearing as options in the bot builder?

Question

I want to add custom fields to the Transfer step using of the bot builder. Why aren't all my custom fields appearing as options?

There are multiple reasons why your field will not appear:

To add custom fields to your bot, do not use Transfer
- Use Ask for details instead
Not all field types are supported by the bot, only Drop-Down and Text
- If you use other field types, recreate your custom fields in the Drop-Down or Text field type
Ensure end users have access to your field, by editing the field > Verify your Permissions > Select Customers can edit > Save
Verify that you added the field to your ticket form