Translating macros using dynamic content

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  • Booka Rentals Support

    For sure this could have been made a lot more user friendly. A lot of steps to translate some macros. I'll keep translating each macro manually, looks a lot easier. 

  • Val

    Please add formatting (rich text editor) to dynamic content 🙏 

  • Luis


    I have the following concern: Where can I get a list of Zendesk codes for my macros? For example: I use this {{ticket.requester.first_name}} , I use this codeto get the requester name of a ticket.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Luis,

    Zendesk Support placeholders are containers for dynamically generated ticket and user data. For the complete list of placeholders, and where they can be used, see Zendesk Support placeholders reference. When you specify placeholders, remember they are case sensitive. 

    I hope that helps!
  • Luis

    Thank you, Gabriel. This is exactly what I was trying to search for. I appreciated it.


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