Issue symptoms

The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below, or expanded as a chat window at the bottom of the page. Each time when you reload a page, this chat icon appears:

Widget_example.png

Note: This article is specific to the widget that you use to contact the Zendesk support or sales team. This article does not pertain to behavior in the widget that your customers or end users use on your website, help center, or mobile app.

Resolution steps

This widget behavior is expected from an update to help customers keep track of any unread messages from Zendesk's team.

To resolve the issue

  1. Open the widget icon to expand the widget.
  2. Open any message threads that are showing an unread message notification.

Widget_with_unread_message.png

For more information on this widget behavior, see the announcement: Improvements to your Zendesk Customer Support experience.

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