What's new in Zendesk: October 2022

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2 Comments

  • Zach Gilbert

    Does the app update support copy and paste for content withing a ticket? Often while on the go a customer may connect with us and supply an account number. At this time, you cannot copy text within a customer reply on iOS.

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  • Will Poon
    Zendesk Product Manager

    Hi Zachary, 

    Thanks for your message, for our first release of the iOS app, we will not support copy and paste of the content but it's on our roadmap to implement this feature. 

    Keep a watch for future releases as we will be adding this feature in the future. I don't have any timelines I can commit to right now.

    Thanks,

    Will

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