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I am trying to import users or organizations and get an error



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Ben Van Iten

Zendesk Digital Resources Team

Edited Sep 06, 2024


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When i am trying to import organisations, I get an error message saying invalid payload. How do I know what the issue is please?

 

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Rosie

Zendesk Customer Care

Hello Sasha,
 
I hope you're doing well!
 
We appreciate you reaching out to us in our Community. I noticed that you've submitted a ticket to our Support team regarding this issue. I will now proceed to follow up on that ticket to investigate why you are encountering an error when attempting to import organizations.
 
Thank you.

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