How can I migrate information from another platform into Zendesk?

Question

I have information on another platform or ticketing system that I want to migrate to Zendesk. How do I do this?

Answer

While you can't migrate everything into Zendesk through the user interface, import information using the API resources and features below.

Tickets

To import tickets, use the API and see Ticket Import API.

Set a tag to signify that these tickets were added to Zendesk Support using import. Ticket metrics, such as First reply time and First resolution time, aren't imported for the ticket. No triggers run on imported tickets.

Users

To import users, see the documentation below:

• Bulk importing users
• Importing users with the API

Organizations

These developer articles are available for organizations:

• Bulk importing organizations
• Importing organizations with the API

Articles

To read more on how to import articles, see Help Center API.

Tip: If you have large or complex migrations, hire Zendesk Professional Services to help you.

Note: If you don't feel comfortable using the API, check the Zendesk Marketplace for third-party apps that can assist with this process. Zendesk partners are also available to help you with the information import into your account.