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How can I migrate information from another platform into Zendesk?



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Carl McDowell

Zendesk Customer Care

Edited Aug 02, 2024


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The data migration isn't so easy, but with the Help Desk MIgration service, it is enhanced. The service is a Zendesk partner (check the listing at Zendesk marketplace https://www.zendesk.com/marketplace/apps/support/120364/help-desk-migration/) and more you can read on the website https://help-desk-migration.com/zendesk/.

The service migrates groups, agents, organizations, customers, and tickets (with all related data), and for the help center: categories, sections, and articles.

The migration tool enhances imported tickets with tags and extracts inline images; you can exclude attachments if you want to leave them behind, and smoothly moves help center content and translations and call recordings.

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Migrating data to Zendesk can indeed be complex, but choosing the right migration approach makes all the difference. Helpando.it was the Global Migration Partner for Zendesk, successfully handling migrations long before many other services emerged.

We specialize in seamless ticket and help center migrations, ensuring data integrity while minimizing downtime. Unlike automated tools that may require significant manual adjustments, we provide customized migration solutions, adapting to the specific needs of each client.

Key benefits of working with Helpando:
Full-Service Migrations – We handle tickets, users, organizations, attachments, custom fields, Help Center Content and more.
Expert Guidance – Our team ensures a smooth transition with minimal disruption to your operations.
Custom Solutions – Tailored migrations without unnecessary complexity or errors.

If you're looking for a migration solution that prioritizes accuracy, flexibility, and expertise, feel free to reach out! 🚀

Feel free to book a call with us anytime:

https://calendly.com/helpandoit/30min

 

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