Question
I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?
Answer
While not everything can be migrated into Zendesk through the user interface, import information using API resources and features below.
Tickets
To import tickets, use the API and this article: Ticket Import API.
Set a tag to signify that these tickets were added to Zendesk Support using import. Ticket metrics (First reply time and First resolution time, for example) are not imported for the ticket. No triggers are run on imported tickets.
Users
To import users, use the documentation below:
Organizations
These developer articles are available for organizations:
Articles
To read more on how to import articles, see this article: Help Center API.
Tip: If you have large or complex migrations, hire Zendesk Professional Services to help you.
Note: If you do not feel comfortable using the API, check the Zendesk Marketplace for third-party apps that might be able to assist with this process. Our Zendesk Partners are also available to help you with importing information into your account.
2 comments
Natalia Tomchyshyn
The data migration isn't so easy, but with the Help Desk MIgration service, it is enhanced. The service is a Zendesk partner (check the listing at Zendesk marketplace https://www.zendesk.com/marketplace/apps/support/120364/help-desk-migration/) and more you can read on the website https://help-desk-migration.com/zendesk/.
The service migrates groups, agents, organizations, customers, and tickets (with all related data), and for the help center: categories, sections, and articles.
The migration tool enhances imported tickets with tags and extracts inline images; you can exclude attachments if you want to leave them behind, and smoothly moves help center content and translations and call recordings.
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System Migration User
Migrating data to Zendesk can indeed be complex, but choosing the right migration approach makes all the difference. Helpando.it was the Global Migration Partner for Zendesk, successfully handling migrations long before many other services emerged.
We specialize in seamless ticket and help center migrations, ensuring data integrity while minimizing downtime. Unlike automated tools that may require significant manual adjustments, we provide customized migration solutions, adapting to the specific needs of each client.
Key benefits of working with Helpando:
✅ Full-Service Migrations – We handle tickets, users, organizations, attachments, custom fields, Help Center Content and more.
✅ Expert Guidance – Our team ensures a smooth transition with minimal disruption to your operations.
✅ Custom Solutions – Tailored migrations without unnecessary complexity or errors.
If you're looking for a migration solution that prioritizes accuracy, flexibility, and expertise, feel free to reach out! 🚀
Feel free to book a call with us anytime:
https://calendly.com/helpandoit/30min
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