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How can I download a greeting from Talk?



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Ferran Barneda

Zendesk Employee

Edited Nov 20, 2024


-3

8

8 comments

When I click Save as it gives me a txt file! 

1


Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

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Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

Could you please clarify what this means? When I copy the link of the audio again it still lets me download only text. Thanks.

 

 

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Noly Maron Unson

Zendesk Customer Care

Hi Violeta,

You will first need to copy the URL in the element and Open it in a New window/tab before you can save the audio file.

1. Get/Copy the URL in the element.

2. Open it on a new tab/window.

3. Save the audio file.

Hope this helps.

 

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Hi,

I've tried opening it in a new tab and even if I open it in a new window, it still only allows me to save the file as text. My link looks like this:

Am I doing something incorrectly? Or is sth wrong with the link to the audio file?

Thanks.

1


image avatar

Noly Maron Unson

Zendesk Customer Care

Hi Violeta,

I created a ticket on your behalf so that we can discuss this further. Please check your email and respond to my message.

Thank you.

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I had the same problem, that the browser would try (and fail) to save the .mp3 as a .txt, and no way to get it to save as an .mp3.

 

It happened when using Edge. When I followed the steps from the article in Firefox, I could download the .mp3 without a problem. 

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If you uploaded or recorded custom greetings or IVR messages, they are easy to tell apart from the standard ones, but they don't have a URL you can copy and paste.

 

Standard recordings start like this: <audio src="https://static.zdassets.com/voice/

In Firefox, these work as described above.

 

Custom recordings start like this <audio src="/api/v2/channels/voice/greetings/

In Firefox, you can right-click the line of code and open the link in a new tab.  

Depending on whether you uploaded a recording or recorded in Zendesk, the file either starts downloading immediately without opening a new tab, or it opens in a new tab from which you can download by right-clicking the player.

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