Question
How can I download a custom or default greeting in Talk?
Answer
Follow the steps below to download the mp3 file of a greeting in Talk.
Downloading a greeting
- In Admin Center, navigate to the Greetings tab in Talk.
-
Inspect the page source code by right-clicking. In this example, we will be using the Firefox browser.
- Under the Elements tab, locate the greeting audio source followed by the URL of the greeting. The URL includes the greeting name.
- Copy and paste the URL into a separate browser tab.
- Select the three stacked dots of the audio, and select Download. In Firefox, right-click and select Save Audio As.
- Save the mp3 to your device.
Note: You can use a third-party audio editor, such as Audacity, to customize any default Talk greeting. There is an issue with Chrome and Edge browsers and downloading the audio file will fail. Use an alternative browser to download the recording.
For more information on formatting greetings, see the article: How should I format audio files for custom greetings?
8 comments
Raphaël Péguet - Officers.fr
When I click Save as it gives me a txt file!
1
Raphaël Péguet - Officers.fr
Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader
0
Violeta Lesman
Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader
Could you please clarify what this means? When I copy the link of the audio again it still lets me download only text. Thanks.
0
Noly Maron Unson
Hi Violeta,
You will first need to copy the URL in the element and Open it in a New window/tab before you can save the audio file.
1. Get/Copy the URL in the element.
2. Open it on a new tab/window.
3. Save the audio file.
Hope this helps.
-1
Violeta Lesman
Hi,
I've tried opening it in a new tab and even if I open it in a new window, it still only allows me to save the file as text. My link looks like this:
Am I doing something incorrectly? Or is sth wrong with the link to the audio file?
Thanks.
1
Noly Maron Unson
Hi Violeta,
I created a ticket on your behalf so that we can discuss this further. Please check your email and respond to my message.
Thank you.
0
Ben
I had the same problem, that the browser would try (and fail) to save the .mp3 as a .txt, and no way to get it to save as an .mp3.
It happened when using Edge. When I followed the steps from the article in Firefox, I could download the .mp3 without a problem.
0
Ben
If you uploaded or recorded custom greetings or IVR messages, they are easy to tell apart from the standard ones, but they don't have a URL you can copy and paste.
Standard recordings start like this: <audio src="https://static.zdassets.com/voice/
In Firefox, these work as described above.
Custom recordings start like this <audio src="/api/v2/channels/voice/greetings/
In Firefox, you can right-click the line of code and open the link in a new tab.
Depending on whether you uploaded a recording or recorded in Zendesk, the file either starts downloading immediately without opening a new tab, or it opens in a new tab from which you can download by right-clicking the player.
0