This article describes the minimum and recommended technical requirements for using the Agent Workspace.
For an optimal experience, Zendesk recommends:
- Download speed of 10 Mbps or greater
- Upload speed of 10 Mbps or greater
- 8 GB of RAM or more
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One of the following operating systems:
- MacOS 10.12 Monterey or newer
- Windows 10 or newer
- For the mobile app, Android 5.0 or newer, or iOS 15.0 or newer
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One of the following web browsers:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Edge: latest two versions
Minimum requirements are:
- Download speed of 5 Mbps or more
- Upload speed of 5 Mbps or more
- At least 5 GB of RAM
We recommend testing these requirements on the same hardware, network, physical location, and browser as your users. For virtual environments, such as VDI, run all tests from within that virtual environment.
Important: Zendesk highly advises against operating the Agent Workspace using virtual machines.
Testing tools:
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