This video series will:
- Deepen your understanding of the differences between chat and messaging for agents and end-users.
- Demonstrate the value of messaging and its impact on the customer experience.
- Give you the tools you and your team need to successfully implement and scale this channel.
In this video, you'll get an introduction to the messaging platform, what it can do, and how it can benefit your team, your agents, and your customer experience.
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This video discusses the differences between Zendesk Chat and Zendesk Messaging to assist you in deciding which is best for you and your team.
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In this video, you'll receive a demonstration of the messaging tool and how it works from both the end user and the agent perspectives.
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This video explores bot builder, which is included with Zendesk’s Standard Bot offering, and an integral part of the messaging experience.
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This video walks you through the five steps to a successful implementation of Zendesk Messaging.
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We know there's more to messaging than basic configuration and enabling new features; in this video, we explore the value behind Zendesk Messaging, how to prepare for rollout, and how messaging can help your team provide an end-user experience that your customers expect and deserve.
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