Welcome to messaging

Get ready to automate! Use these resources to guide you to success with messaging, which allows you to converse with customers via Web Widget, mobile apps, and social messaging channels.


Learn about messaging

Find out how messaging works, and how to prepare your team for success.

Learn about messaging
Learn about the messaging lifecycle


Start your web and mobile messaging channels

We’ll walk you through the steps to prepare for, enable, and configure messaging for the Web Widget and mobile SDKs.

Get started


Don't forget your social channels

Do you connect with customers through Facebook, WhatsApp, or other social media? Add Zendesk functionality to the conversation for better service.

About messaging channels for Agent Workspace


Train your agents

Messaging is seamlessly integrated with the Agent Workspace. Show your team what they can expect.

Agent Workspace for Zendesk messaging


Automate your conversations

Create automated bot flows that handle your customers’ most commonly-asked questions, freeing your agents up for more personalized assistance.

Build your flows


Need more help?

Read the messaging documentation

Read the docs

Get troubleshooting advice for common problems

Solve problems

Ask our community for advice or share your own

Join the community


If all else fails, contact us. We're here to help.

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