Question
Why do I see flat lines in my forecast in the yearly view?
Answer
Zendesk WFM aggregates data per week for the yearly view. These lines represent weekly inbound volume, which usually looks very similar from week to week. This creates the appearance of a flat line. To see specific patterns, switch to the daily, weekly, or monthly view. For more information, see this article: Setting up and reading WFM forecasts.
0 comments
Sign in to leave a comment.