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About custom WFM report templates



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Colleen Hall

Zendesk Documentation Team

Edited Feb 12, 2025


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How do you reorder the metrics so they are displayed in an order that makes sense? 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

HI Megan Romero 

Unfortunately at the moment, the metrics have a fixed place on the UI itself.  They follow the alphabetical order, so regardless of the way you add them, they will remain on the same place. On the interface you can't change this, but all report templates have an export capability, so you can always export the file and move the metric columns around according to your preferences.

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