Error: Unverified toll-free number

Issue symptoms

I cannot send texts. I'm seeing a 300032 error regarding an unverified toll-free number.

Resolution steps

This happens when the system detects an unverified toll-free number on your account. Ask your account owner for help. They should have received an email requesting to fill out a form and verify that number.

For related information, see these articles:

• Country-specific requirements for text messaging
• Zendesk Talk and Zendesk Text number regulatory requirements
• I'm unable to call a toll-free number