Question
Can I get a breakdown of the storage usage by ticket ID?
Answer
There isn't currently a way to get a detailed breakdown of storage usage by ticket ID to know exactly which tickets you need to delete to free up some space.
To view storage usage for your account, see the article: Managing data storage in your Zendesk account. It includes tips on removing data to free up space.
To get an overview of the size of attachments by ticket, refer to the Ticket Comments
API to view a breakdown of comments and tickets with attachments and their size.
0 comments