This article covers how to set up a custom integration in Zendesk QA. Setting up a custom integration allows you to import conversations or users in bulk and export statistical data periodically using the API.
This article contains the following sections:
Setting up a connection
To set up a custom integration, follow these steps:
- Navigate to Account Settings → Connections.
- Select Add connection from the top-right corner.
- From the Service dropdown, choose custom integration and name your new connection.
- Your new connection will appear in the list of connections on the same page.
Obtaining API credentials
To obtain your API token and account ID, follow these steps:
- Click on the copy button next to the API token (hovering will also reveal the API token).
Copy the API token and your account ID, as you'll need these for API requests.
Finding your workspace ID
To locate your workspace ID, follow these steps:
- Navigate to Account settings > Settings > Connections.
- Click on the three dots next to your connection and select Edit connection.
To find the ID of your workspace, navigate to Users & Workspaces. Select a workspace and find its ID in the URL (e.g., https://kibbles.klausapp.com/settings/workspaces/11759 - 11759 in this example).
With your API token, account ID, and workspace ID, you can now explore importing users, importing conversations, and exporting data from Zendesk QA.