Question
Some of my tickets do not import into Zendesk QA. What can I do?
Answer
If tickets do not appear in Zendesk QA, the connection to your help desk likely expired. This usually happens after a password change, an admin change, or a bulk edit in your help desk. Zendesk QA pauses the import of new conversations until you renew the connection.
To access Connections:
- Select the Settings icon (your profile photo)
- Select the Toggle sidebar icon
- Under Account, select Connections
- Check whether the connection status is Active or Inactive
- If the connection is inactive, select the icon with three dots on the right, then select Renew connection