See our What's New for an overview of what was released in the last month.
This week's release notes include:
Guide and machine learning
Fixed
- In Knowledge in the Agent Workspace, generative search EAP now works for the en-gb locale.
App Marketplace
New
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Rivelio AI (Support)
- Rivelio AI is a set of AI-powered features designed specially for support teams to enhance their Zendesk experience. This is what your support agents need to be more productive and efficient. It can analyze user messages and tells you how your customers really feel. It helps you decode complex customer emotions and tailor your responses perfectly to direct the communication the way you want. It gives you a concise summary of your chat with a customer, pulling out all the key details you need for a successful interaction. It's a real time-saver. It can even give you an easy-to-read summary of recent requests.
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SubscriptionFlow (Support)
- SubscriptionFlow is your all-in-one subscription management platform designed to streamline the complexities of recurring billing, invoicing, and customer management for businesses of all sizes. It empowers you to effortlessly set up, customize, and automate subscription plans, ensuring smooth and reliable revenue flow. The integration seamlessly integrates SubscriptionFlow customer and subscription details directly alongside your Zendesk support tickets. This powerful collaboration enhances your ability to provide top-notch customer support by having comprehensive subscription information at your fingertips.
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Shopify AI Agent by Adelante (Support)
- Shopify AI Agent by Adelante is the perfect tool for solving time-consuming "Where Is My Order" (WISMO) tickets. When you receive a new ticket, the Shopify AI Agent uses Zendesk Advanced AI to identify the customer's needs. If a ticket is identified as a WISMO ticket, the integration activates and retrieves the customers' order details from Shopify. Then it pulls up the latest tracking information from your delivery company. Once it has the details, the Shopify AI Agent sends a personalized response containing all the necessary information to your customer.
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Noticast (Support)
- Noticast redefines how teams connect and collaborate. With Noticast, say goodbye to wasted time spent juggling multiple platforms. Noticast seamlessly integrates into your existing workflow, making communication more efficient than ever before. Give your agents eye-catching popup notifications that demand immediate attention ensuring they notice urgent updates right away and can't ignore them. Agents can also receive a personalized pop-up window upon login that contains all missed messages and important updates. Stay informed and updated effortlessly. Pin messages for preferred durations, ensuring time-sensitive notifications and important announcements remain visible for exactly as long as needed.
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Replift Resolve AI (Support)
- Replift Resolve AI learns in real-time, equipping your support team with knowledge not just to answer but to solve even the most challenging problems. Setup? A breeze. Training? Just a couple of hours. Integration? Seamless with Zendesk. Replift knows everything about supporting your products. That’s where Replift changes the game. Unlike other AI solutions that play it safe by memorizing FAQs, Replift dives deep. Every conversation, every query, every nuanced issue your customers face, Replift is there, learning and adapting.
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Relay (Support)
- Relay is your proactive WhatsApp and SMS bulk messaging tool, created by Zendesk. Proactively communicating service incidents, target VIP customers for special events, promotions, and more, communicate with attendees of special events, solicit additional feedback from loyal customers and more. Easily create a new message template for WhatsApp or SMS and submit them to Meta for approval. Insert dynamic messages from your user's existing data to personalize templates.
Products with no updates this week
- Support
- Chat and messaging
- AI Agents (formerly bots)
- Explore
- Talk
- Admin Center
- Mobile SDKs
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