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Viewing WFM team member profiles and editing their tracking settings



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Colleen Hall

Zendesk Documentation Team

Edited Feb 12, 2025


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When I navigate to User Management settings and select a specific WFM user, the “Tracking” section and “Allow Task Lock” options do not appear on the user's profile. I am only able to change the account-level settings for this, not the individual user level. Why is that?

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