See our What's New for an overview of what was released in the last month.
This week's release notes include:
Support
New
- Configurable custom object cards as record previews in Agent Workspace. Read more.
Explore
New
- We've released the following new activity metrics and attributes for Explore:
- Ticket requester updated metric to the Updates history and SLA datasets.
- Agent replies, assignee stations, group stations, and reopens attributes to the Knowledge capture dataset.
App Marketplace
New
- Advanced Security by Adelante (Support)
- Advanced Security by Adelante helps secure your Zendesk from admin mistakes and misconfigurations. Advanced Security by Adelante gives you real-time updates on new integrations, permission issues, and changes in security settings. You will be notified when one of your Zendesk admins takes an action that affects your company’s security. You can revoke the change, ask for a business case, or get more information. If you’ve revoked the change, your Zendesk instance will return to how it was before. The installing user will be notified if you’ve asked for a business justification. You will receive all the information gathered if you’ve asked for more information. This way, you can make sure no risk goes unnoticed.
- Advanced Search Plus (Support)
- Advanced Search Plus lets you search for tickets, users, and organizations with advanced filters and sorting. Narrow your search with complex "is" and "is not" filters. Filter by any system or custom field. Navigate your search results with ease and export them easily to CSV.
Products with no updates this week
- AI agents (formerly bots)
- Talk
- Guide and machine learning
- Chat and messaging
- Mobile SDKs
- Chat and messaging
- Admin Center
- Zendesk QA
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