Why isn't the greeting audio in my account's language?

Question

Why isn't the greeting audio in my account's language?

Answer

The default greeting audio is only available in English and Japanese. If your language is different, English will be used until you record a custom greeting. To add new greetings, follow the instructions in the article How do I add a new greeting? and assign them as detailed in Managing outgoing greetings.

This also applies to the IVR system, so you may find this article useful: Routing Incoming Calls with IVR.