We know you find our Explore recipes helpful for learning about and discovering real-life scenarios. However, there are many recipes, and finding the one you want can sometimes be challenging.
To help, we've listed the top 20 recipes based on page views last month, so you can see what's popular. We'll refresh this article monthly and highlight new and notable recipes.
See a complete list of Explore recipes.
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Trending recipes
Here are the top 20 recipes in the last month:
- Time Tracking app - Measuring ticket handling time
- Reporting on the duration of fields
- Time Tracking app - Measuring update handling time
- Reporting on full resolution time
- How to report on first reply time in Zendesk
- Reporting on created and solved tickets
- Tracking ticket assigns across groups
- Reporting on macros using tags
- Reporting on the auto assist feature of agent copilot
- Reporting on custom ticket statuses
- One-touch tickets
- Reviewing SLA performance
- Average ticket resolution time without pending or on-hold time
- Declined and missed calls by ticket ID and agent leg
- Finding tickets with a specific word in the subject
- Excluding tickets closed by merge
- Getting to know dashboard filters
- Reporting on nested drop-down fields
- Reporting on customer satisfaction by agent
- Agent interactions on tickets
New and notable recipes
The following recipes are new or notable this month:
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No recipes added this month.
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