We know you find our Explore recipes helpful for learning about and discovering real-life scenarios. However, there are many recipes, and finding the one you want can sometimes be challenging.
To help, we've listed the top recipes based on page views last month, so you can see what's popular. We'll refresh this article regularly and highlight new and notable recipes.
See a complete list of Explore recipes.
This article contains the following topics:
Trending recipes
Here are the top recipes in the last month:
- How to report on first reply time in Zendesk
- Reporting on created and solved tickets
- Display all customer satisfaction comments
- Filtering for follow-up tickets
- Reporting on the duration of fields
- Finding tickets with a specific word in the subject
- Reporting on macros using tags
- Tracking ticket assignments across groups
- Reviewing SLA performance
- Getting to know dashboard filters
- Excluding tickets closed by merge
- First assignment to first resolution time
- Reporting on full resolution time
- Creating a ticket first reply date attribute
- Agent interactions on tickets
- Creating alternate SLA metrics
- Reporting on custom ticket statuses
- Time Tracking app - Measuring ticket handling time
- Time Tracking app - Measuring update handling time
New and notable recipes
The following recipes are new or notable this month:
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