We know you find our Explore recipes helpful for learning Explore and discovering real-life scenarios. However, there are a lot of recipes, and finding the recipe you want can sometimes be challenging.
To help, we've listed the top 20 recipes based on page views so you can see what's popular. We'll refresh this article every month.
See a complete list of all Explore recipes.
- Reporting on the duration of fields
- Reporting on created and solved tickets
- Reporting on full resolution time
- Tracking ticket assigns across groups
- Time Tracking app - Measuring ticket handling time
- How to report on first reply time in Zendesk
- Time Tracking app - Measuring update handling time
- Reporting on macros using tags
- Reviewing SLA performance
- Getting to know dashboard filters
- One-touch tickets
- Reporting on custom ticket statuses
- Finding tickets with a specific word in the subject
- Display all customer satisfaction comments
- Agent interactions on tickets
- Reporting on customer satisfaction by agent
- Reporting on custom ticket fields
- Average ticket resolution time without pending or on-hold time
- Declined and missed calls by ticket ID and agent leg
- Filtering reports by business hours
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