| Announced on | Rollout on |
| March 6, 2025 | March 6, 2025 |
Zendesk is pleased to announce enhancements to the custom object records lists.
This announcement includes the following topics:
What is changing?
The lists of custom object records now include the object's first three custom fields as columns in the table, in addition to the record's name, date created, and last updated date which have always been included.
In the following example, Product category, Available in, and Discontinued are arranged as the first three custom fields defined for the object and are therefore visible as columns in the record list.
Additionally, the record lists can now be sorted by name and last updated date.
Why is Zendesk making this change?
These changes are designed to make the Custom object records page easier and more efficient to use. Sorting the record lists by key columns makes it easier to find specific records, and including the most important information about records in the list view means agents can more efficiently find what they need.
What do I need to do?
This change is available to all accounts with custom objects. No action is required, but admins can review and reorder the fields for each custom object to ensure the most useful fields are listed first. Agents can begin using the new sort options for columns when viewing record lists.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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