Salesforce error: Configuration incomplete or app appearing as blank.

Issue

When I view a ticket in Zendesk, the Salesforce app shows this error: Configuration incomplete. Something went wrong, or you may see a blank screen.

Resolution

First, ensure that your integration is properly configured. For complete setup instructions, see Connecting your Salesforce organization to Zendesk.

If the error still appears, an invalid field mapping can cause it.

To review your field mapping:

1. Right-click your page to open the developer tools in your browser
2. Click Inspect
3. In the developer tools of the browser, click Network
4. Refresh the page or apps panel, and look for a 400 error with crm_data?ticketID on the left

5. Click crm_data?ticketID to open the request
6. Under the Response tab on the right, look for the name of the field in your app that causes the error. In the example below, the field name is Account Manager.

7. Ensure that the field still exists in Salesforce and that the user who connected the Salesforce integration can access it
8. If the field does not exist in Salesforce, remove it from your app settings in Zendesk or recreate it in Salesforce
9. If the field exists but is not accessible to the integration user, set permissions in Salesforce to allow access again

Note: You may need to repeat this process, as this method only shows one failing field at a time. It can be faster to remove the object altogether and recreate the configuration. In this case, you must add all necessary fields again.