Explore API
Answered
Posted Dec 24, 2019
Hello!
We have Enterprise plan type.
We want to integrate Explore dashboard to another corporate site. This site have all information about our company system including call center (phone).
I tried to find Explore API or another way for this task. I created ticket for support but the answer afflicted me.
Can you make feature request and add it to you roadmap for 2020? Thank you!
59
28
28 comments
Official
Walter Bellante
Hi everyone,
thanks for your patience and for sharing your needs regarding embedding/exporting data out of Explore.
On one hand, we do not plan to build APIs to export data out of Explore. Explore focus is to be the reporting tool for Zendesk and we believe providing APIs won't get us closer to serving this vision.
On the other hand, we are researching how Dashboards can be embedded out of Explore so that you can experience dashboards out of the Zendesk ecosystem.
I'll keep you posted here once I have more updates.
As an alternative temporary solution, have a look at "External link sharing" allowing you to link dashboards outside of Explore and empowering users without a Zendesk license to view them.
Regards,
Walter
0
Jon Thorne
Any update on this? Seems like a lot of customers feel it's pretty essential, and Embeddable dashboards is not a solution for us either - we need an API
12
Sharra Rosichan
We also need access to explore the datasets in other places besides Zendesk Explore.
4
Vaughan
Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) that we would be able to access programmatically.
3
Stephen
Hi,
Agreed - we really need the ability to embed a Dashboard or access the query results via an API.
At the moment, the data within Explore is useful, but we can't combine it with our other tools (Jira / Datadog) to create a unified view either internally or for our customer.
Best regards,
Stephen
1
Konstantin Annikov
This not an alternative, as it is not possible to combine Explore data with other systems' data (Jira, YouTrack, etc) via "External link sharing"
The only way I see to achieve that is to make Explore to be iframed, or return a query result by API.
Or you see another workaround, 1263082374729 ?
1
Official
Walter Bellante
Hi everyone,
thanks for your patience and for sharing your needs regarding embedding/exporting data out of Explore.
On one hand, we do not plan to build APIs to export data out of Explore. Explore focus is to be the reporting tool for Zendesk and we believe providing APIs won't get us closer to serving this vision.
On the other hand, we are researching how Dashboards can be embedded out of Explore so that you can experience dashboards out of the Zendesk ecosystem.
I'll keep you posted here once I have more updates.
As an alternative temporary solution, have a look at "External link sharing" allowing you to link dashboards outside of Explore and empowering users without a Zendesk license to view them.
Regards,
Walter
0
Permanently deleted user
Hi 413005063334,
any news update embeddable dashboards?
When can we expect this feature to be release?
This is a missing feature which really has an impact on us as we can't unify our SLA reports over different data sources and tools!
Regards,
Mario Sperlich
1
IT Support Team
Hi 413005063334,
Could you please provide a feedback to us? We are all expecting an update since your last comment with an estimated date - "half of 2021". The end of year is fast approaching and we also need to provide some feedback to our management team based on the progress of this activity.
Regards,
Glauco
1
Stephen
Hi 413005063334,
Is there any updates on embeddable dashboards coming in the future?
I would also echo the sentiment on this thread, that having an Explore API would be amazing - being able to query and pull data directly from Queries would be extremely useful.
On the other side of this (and perhaps this belongs in it's own thread), it would be great to see integrations or methods of pulling data from external sources into Explore - for example, that might be pulling in a dashboard from Datadog or pulling information from Jira.
2
Patrick Crane
@Walter Bellante
Has there been any progress on the work to embed explore dashboards? Maybe an ETA to activation?
While I agree with all the requests for APIs, embeddable dashboards would be a perfect solution for one of my clients.
2
Post is closed for comments.