Five Most Recent Tickets app - official feature request thread


  • Andy Broughton

    Does this do anything that just clicking on a requester's name doesn't do?

    It doesn't seem to combine tickets sourced from facebook and e-mail tickets together, for example.

  • Tiffany Green
    Zendesk team member

    Hi Andy -

    You're correct that it currently does the same as clicking on a requester's name. The main advantage to using it is that it shows the five most recent tickets on the ticket screen so the agent doesn't need to click off the ticket to see the user's other activity. The combination of tickets from Facebook and email is a great idea, though. I'll add that to our queue for feature consideration. 



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