Feature Request: Attach file to multiple Tickets

4 Comments

  • Nicole S.
    Zendesk Community Team

    Hi Jensen,

    Thanks for sharing your feedback. Can you tell us more about when and why you need to be able to do this?

    0
  • Jensen Lin

    Hi Nicole, we have agents that respond to tickets in bulk, but the attachments we provide are the same for those bulk responses.

    for example, a solution may apply to multiple tickets, and we would like to have that attachment indicating the solution to be applied to several tickets in Zendesk.  The attachment is not generic enough to be a macro, so a macro won’t work.  Has to be a bulk edit.

    This happens quite often in our industry.

    1
  • Nicole S.
    Zendesk Community Team

    That makes sense. Thanks for the additional detail.

    If other users are interested in a similar feature/have a similar challenge, please up-vote Jensen's post and share the details of your use case in the comments below.

    0
  • Iain Johnston

    This would be a very handy feature 

    0

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