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404 Error when using web widget
Posted Feb 09, 2021
We use web widget on our site vocabulary.com, however, each time we load a page using the widget we see a 404 error. This is the error we see.
The setttings we use in the widget are posted in the code snippet below.
var settings = window.zESettings = {
webWidget: {
color: {
launcher:'#4db538',
button:'#4db538',
header: '#6182a8',
resultLists: '#22558A',
articleLinks: '#22558A'
},
contactForm: {
attachments: false,
title: { '*':'Contact Us' }
},
helpCenter: {
title: {
'*': 'Search help articles'
}
},
talk: {
suppress: true,
},
chat: {
suppress: false,
hideWhenOffline: true
},
contactOptions: {
enabled: true,
contactButton: { '*': 'Contact Us' },
contactFormLabel: { '*': 'Contact Us' }
}
}
};
We do not explicitly call vocabulary.zendesk.com/talk_embeddables_service as a request in our codebase. It is likely a request automatically called by the widget, and it throws a 404 every time. Any advice on what might be going on?
0
3 comments
Greg Katechis
If you are using Talk in the Widget, I would recommend toggling the setting off and on again, saving the changes between each toggle, give it about 15 minutes, and try this in an Incognito window to see if the error persists.
If you do not use Talk in the Widget, just toggle this functionality off.
The settings are located in the agent interface by selecting the admin gear on the left side bar and then navigating to Channels >> Widget.
-1
Cody W
We do use talk in our widget, and changing the settings off and on did not work. Specifically, we are wanting to know why it throws that 404 error when it calls that REST API endpoint.
0
Greg Katechis
Thanks for the update Cody and sorry to hear that didn't work. The next steps would be to have an admin on your account reach out to our Advocacy team so that they can help troubleshoot this issue.
0