Getting large data sets with the Zendesk API and Python

I'm looking at exporting tickets.  How would I manipulate the code to do such?

Hi @...,

There are APIs and other product functionality to export information. There are also third-party apps in the Zendesk Marketplace that can help.

If setting up ongoing exports, see the incremental export APIs:

What is the recommended method to regularly export Zendesk Support data?

If wanting to get specific information, see one of the many REST APIs:

https://developer.zendesk.com/rest_api/docs/support/tickets#list-tickets

Other product export option:

Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)

Zendesk Marketplace options:

https://www.zendesk.com/apps/directory/?q=export

Hope the above gives some ideas and next steps on export options!

Am I understanding this correctly that we can't pull Zendesk tickets and their attachments? I hope I'm wrong....

Hi Heather! Attachments are stored in a URL, so you can access them, you would just need to manage those downloads separately.