iOS ZendeskSupportSDK register device identifier no call

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OliverYeung

Posted Jul 21, 2021

The registered device deviceIdentifier is not called after acquiring the notification device token.

device token is not null.

[2451:424169] [DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id: *********************

[2451:424169] [DEBUG]: successfully stored push_registration_request_storage_key in session store.

[2451:424169] [DEBUG]: Pending push network request is queued till user is authenticated.

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6 comments

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    Newest
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      Eric Nelson

      Hey Doris, 

      Can you provide a sample app with your implementation replicating this behavior? 

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      Doris

      Registration only works when a ticket has been opened... Why?

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      Doris

      Hello, I have the same issue!

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      OliverYeung

      [DEBUG]: clearing storage suite: com.zendesk.core.identity with app id: *****************************.

      [DEBUG]: clearing storage suite: com.zendesk.core.session with app id: *****************************.

      [DEBUG]: stored identity with app id: *****************************.

      [DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id:*****************************.

      [DEBUG]: successfully stored push_registration_request_storage_key in session store.

      [DEBUG]: Pending push network request is queued till user is authenticated.

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      OliverYeung

      0

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      Greg Katechis

      Hi Oliver! Could you share the code snippet where you set the identity? Based on the last debug message, it appears that this is not being set before the request is triggered.

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