Advanced Search app - official feature request thread
Posted Mar 13, 2020
This is the official feedback topic for Advanced Search. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
If you're looking for information on setup and use of Advanced Search, see the instruction article here: https://support.zendesk.com/hc/en-us/articles/360033807553-Installing-and-using-the-Advanced-Search-app
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24 comments
Tiffany Yep
Hi there!
It'd be great if there was a way to save and share advanced searches.
I wasn't able to find anything around this on the help articles nor comments, so apologies if I missed this.
Thanks!
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Anita
It would be great if the app results could display the lookup field values instead of the ID, similar to how the Group/Organization name is displayed.
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Rich Talbot
Would like to be able to set the default columns in the search results. I always have to turn off the current default columns I do not want.
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David Zeplin
Is there possible to have "Hidden" on Download CSV button for those Agents? I think this is neat for Agents to use for Search, but should hidden it. With Administrator level, can have Download CSV button.
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Kate
We have noted since the introduction of private groups and permissions restricting users from access to private group tickets that users can no longer export the results from the app. Is there a way to resolve this?
I would expect that the app understand the restrictions of the role and not let them download private group data but still allow the export of tickets from public groups. Any help would be appreciated.
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Anne Ronalter
I am sorry to hear that this is not working for you.
Please try the following:
- different Browser
- incognito window
- Clear Cache and cookies of the Browser
- Make sure that your Browser and PC itself is up to date and that there are no outstanding updates.
If it is still not working after, please open a ticket with Zendesk Support, so that we can investigate and assist you further.
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Kirill Akimov
Hi team!
I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.
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[GS Systems] Alina Wu
Can we improve on the search attribute "Tags"?
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David Zeplin
I saw Dani Magner's comment on the size of column, any process since August 2020?
We have one with "Description" which usually have long characters, is there anyway wrap-text or size adjustable to add in web responsive for improve reading?
Thank you,
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Lydia Forsyth
It would be helpful to be able to search by negative and positive Zendesk Satisfaction ratings.
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