Be able to ignore short message on Twitter and Facebook chat

1 Comments

  • Stephanie Langlois
    Zendesk Product Manager

    Anh Le This sounds like a perfect bot use case. You can have the bot triage the inquiry and if they require the assistance of an agent the bot can hand off the conversation. Only once the conversation is handed off will a ticket be created. This is a flow that other customers already have in place so your Account Executive should be able to guide you towards getting this set up.

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