Side Conversations - Microsoft Teams Integration

HI David,

i found it yesterday too and add myself here, thanks!

Tobias

Hi Tobias,

Thanks for the heads up. Are you able to submit your details in the following form and we'll be in touch.

Thanks,

David

Hi David,

we tried it but we have many issues (comment overlapping, comments can´t read, Red Warning without Error message, Tickets can´t be updated .. ...) Would you be so kind be in touch with us to review this?

Thanks.
Tobias

Hi Everyone,

Very excited to announce the GA release of the new Microsoft Teams integration!

To find out more about what has been released and how to install, please see our formal announcement.

Side Conversations for Teams is still being worked through and we're hoping to have a release of Side Conversations for Teams later in in Q2 of 2022.

Thanks again for your feedback and patience whilst we've built the product.

David Gillespie

David Gillespie, do we have any update on a time frame for this?  We migrated to teams a while back and are missing the integration. 

David Gillespie Hey - I'm definitely interested in chatting about the Microsoft Teams integration! We're just starting to use Teams. In general, very often, support tickets get forwarded to various business teams where they need to qualify and converse with the customer in their own worlds. Ideally, our support team is able to have transparency into that conversation. I'd wonder if various touchpoints with the customer could be logged back in Zendesk so the support team is aware. 

David Gillespie - I would be interested in providing feedback on our potential use case with this functionality. 

Hi Jessica Chase,

Thanks for detailing your use case! I've taken note for the new integration.

Cheers,

David

Hi David - I work for a healthcare organization who uses Microsoft teams due to HIPAA. We have 35+ agents and over 200 employees with 4 software product lines and many engineering teams and are growing at a rapid pace. In order for us to implement more efficient ways of providing mid and backline support in tandem with Engineering and Product teams (swarming), we really need this capability and it would really help solidify Zendesk as a "can't live without" tool if we could integrate into the main system our staff use to communicate with each other (since Product and Engineering) use a different set of products. Thanks!