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SLA Alerting in Minutes
Posted Sep 01, 2015
Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Zendesk deeply and desperately needs this to be a much much more granular time set. Many of us have critical priorities of MUCH less than an hour. This renders SLA breach alerts completely useless on the most critical of our tickets.
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92 comments
Tony Brisciani
Yeah, not really what people have been waiting nearly 10 years for mate.
You guys need to do better.
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Heather Rommel
Hi Scott Allison We'd love to hear from you on this when you get a moment :D
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