Admin tool request: List of suspended users

Commenting here to say that the ability to filter and export data on users, specifically Agents, would make our lives much easier!

Hi Pratishtha Nahata, I see my mistake (I wasn't on the first page of comments) and thanks for the clarification.

For anyone who was having the same trouble as me, click here to go directly to that post: https://support.zendesk.com/hc/en-us/community/posts/4409217609882/comments/4409242780058

Hi Siobhan Hitchmough - I've added my update to the top of the official comment (this is the first comment that appears on the post & is highlighted in a blue box with the text 'official comment'). Instead of the Audit log, if you go to the 'Customers' page in Support, and type in "is_suspended:true" you will see a list of end users who are suspended. You could use the same functionality on the new Team Member's page in Admin Centre for agents. You can find more information on this announcement post. Please let me know if you have further questions, thanks!

Thanks Pratishtha Nahata, appreciate you getting back to me. Thing is: how would one filter for suspended accounts? You've updated the official response to suggest:

Regarding the history of actions on a user object - there is a feature called "Audit log" in the Zendesk Admin Centre that may help. It can be accessed from 'Admin Centre > Account > Audit log'. 

With no way to filter to show suspensions it's pretty tough to find what you're looking for. In addition, if you're looking for a list of currently suspended accounts they could stretch back to the beginning of your account.

I just want to be really clear here: I'm looking for a current list of suspended users in our account that we can review to determine if they have been suspended in error. 

If the audit log is the best suggestion you have then what you're actually saying is it's just not possible right now. Is that correct? Thanks in advance for providing further clarity.

Thanks for reaching out Siobhan Hitchmough, I've updated the official comment to reflect the latest information, please let us know if it doesn't work for you.

At present the workaround described in this article results in a timeout error for our account. Are there are any, other solutions available or a more recent update? (the last one is from October of last year).

Thanks for sharing more details Sara Ledger - that makes a ton of sense. I'll definitely share this feedback with the relevant team!

Pratishtha Nahata - I've attempted to use the Audit log and that doesn't work for our purposes since again, you can't filter by Organization or tag and additionally, can't search by that user. If you're looking for something and have no idea when it might have occurred, its like searching for a needle in a haystack.

Thanks for getting back to us on this Sara Ledger with more details! 

Regarding the history of actions on a user object - there is a feature called "Audit log" in the Zendesk Admin Centre that may help. It can be accessed from 'Admin Centre > Account > Audit log'. 

Another member of our product team, Tom Dupuche may reach out to you in a couple of weeks to learn more about viewing suspended staff members specifically.

Pratishtha Nahata

- We would like to see this for Staff Members.

- The existing work around doesn't really work well for us since we can't filter that list down by any other criteria or add additional sort columns like Organization or specific tags.

- Also, the history for how a user and was suspended and by whom is also good information from the original request since sometimes we are troubleshooting an incorrect Agent action on a contact.

- I am happy to speak with the Zendesk team if you'd like!