Community: add a comment on original post when user reply to notification email

3 Comments

  • Michael Shillingford

    - or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity

    This option is definitely my preference. When members respond via email, it can include their email signature - which often contains sensitive data which we don't want posted in our community. I'd much rather they came and took part natively, even if the experience requires an extra click.

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  • Melody Quinn

    How can I remove the content from an article comment or community post notification so the end-user is encouraged to view the comment in the article and reply, rather than replying to the notification? We are trying to solve for suspending tickets getting created when a user replies to one of these notifications from (noreply@company.zendesk.com).

    Thank you!

    Michael Shillingford

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  • Luke Tyhurst

    Zendesk, can we please get an update on this feature request? It would be great if we added the ability for users to respond to the notification emails to add a reply. We would just need the email to specify that a reply would create a response (that way they do not include sensitive information).

    As stated above, the alternative is not showing the comment text in the email so users don't respond to the email.

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