Customize search results columns

I agree, this is very urgently needed.  Sad to see it is not in the product already.  Has been asked for many years.

Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when we expect to release this capability. 

We're working on the designs right now. If you would be willing to spend 20 minutes with us on zoom providing feedback please fill out this form. If you're selected, we'll be in touch!

Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when we expect to release this capability. 

We're working on the designs right now. If you would be willing to spend 20 minutes with us on zoom providing feedback please fill out this form. If you're selected, we'll be in touch! 

Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?

I agree with this update. Its really important.

Is there any update on this? This organization field not showing when searching for tickets seems like a HUGE blind spot that needs to be taken care of. We should be able to customize the search columns in the same manner as views. The fact that people have been asking about this since 2017 is wild to me.

It is actually pretty crazy for the amount of $$$ it costs per user, and a feature that seems to be the sought-after based on comments, and 4 years old is not yet addressed!!! Zendesk team where are you with this? Surely you should be able to customize the search by custom fields without having to go with the convoluted Advanced search app. 

Hello, apparently we need to make comments to express our need. There are several of us, about 100 comments, who want an organization column in the Support search in the Tickets tab. There have been comments since 2018 on this thread. You first ask us to express our need on this comment and then 4 years later you create an event for us to tell you what we need. 

We need this feature, and it's been 4 years of asking, I hope you take this comment into consideration. 

I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

I would be very happy to see this implemented. 
Thanks a lot

Hello All,

We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/